“…Through social media platforms, it is possible to build brand image, generate leads for the company’s website, analyze and monitor data, or be an influencer marketer (Alalwan, 2018; Lou and Yuan, 2019). Nevertheless, the implementation of gamification techniques (Bhutani and Behl, 2023; Wanick and Stallwood, 2023), privacy concerns (Saura et al , 2023) and collective decision-making (Dambanemuya et al , 2023) are issues that deserve the attention of researchers.…”