Knowledge Sharing on Social Media: State of the Art in 2018

Mladenović, Dušan; Krajina, Anida

doi:10.3846/jbem.2019.11407

Cited by 6 publications

(3 citation statements)

References 55 publications

(103 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The reach and evolution of the internet and information technology have affected and changed our daily life (Laukkanen, 2016;Puriwat & Tripopsakul, 2017;Rizwan, Vveinhardt, & Streimikiene, 2017;Raudeliuniene et al, 2018;Mladenovic & Krajina, 2020). Over the recent decade, electronic commerce and IT have had a consistent effect on the business environment of the world (Davidaviciene, Pabedinskaite, and Davidavicius 2017).…”

Section: Introductionmentioning

confidence: 99%

Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors

Esmaeili

Haghgoo

Davidavičienė

et al. 2021

View full text Add to dashboard Cite

Information and communications technologies promote change in the service sector, and the banking sector is not an exception. Finding what factors impact consumer satisfaction with service and lead to loyalty is invariably important for business. However, it is important to begin with evaluating the aspects that are specific to the market and service. The purpose of this study was to investigate the factors affecting customer loyalty in Mobile Banking. Following the model designed by the researchers, consideration was given to mediator variables of satisfaction, trust, and customer service to examine how factors such as perceived risk, relative advantages, and usability affect customer loyalty. In this study, customers of an Iranian bank (Shahr Bank) based in the city of Tehran constituted the statistical population. The descriptive survey method was used on a sample that was selected through a cluster-convenience method and included 411 Shahr Bank's customers resident in the east, west, north, south, and centre of the city of Tehran. Structural Equation Modelling (SEM) test and the LISREL 8.8 software were used to analyse the data and to determine what role each factor plays on loyalty. The results showed that such factors as relative advantages, satisfaction, and trust have the most significant impact on customer loyalty. However, the effect of usability on customer service was not confirmed. Furthermore, it was identified that perceived risk has a negative impact on loyalty.

show abstract

Section: Introductionmentioning

confidence: 99%

Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors

Esmaeili

Haghgoo

Davidavičienė

et al. 2021

View full text Add to dashboard Cite

show abstract

“…(Dzimbiri & Molefi, 2021;Sariwulan et al, 2021) Knowledge management is an activity that has been widely applied in companies. (Mladenović & Krajina, 2020;Zhang et al, 2020). The existence of this knowledge management activity is expected to be able to fulfill employee job satisfaction in the company.…”

Section: Talentmentioning

confidence: 99%

Job satisfaction as a mediator in improving employee performance through talent and knowledge management

Setia

Yuniarsih

Gaffar

et al. 2022

JEECAR

View full text Add to dashboard Cite

This study aims to analyze Job Satisfaction as a Mediator in Improving Employee Performance through Talent and Knowledge Management. The data analysis used is verification analysis. The population is focused on 16 logistics service companies in the city of Bandung. The analytical tool used is the Structural Equation Model (SEM)-PLS, data obtained through questionnaires to 160 employees. The findings reveal that talent management and knowledge management make a positive contribution to job satisfaction, either partially or simultaneously, which has an impact on employee performance. This is because logistics services will always innovate in accordance with good knowledge management and talent management, therefore employees are required to express their thoughts, ideas and abilities to achieve all of this. This research adds to knowledge about how logistics service companies can manage talented employees and knowledge management that can lead to increased job satisfaction which has an impact on employee performance.

show abstract

“…More recent publications on social media highlight the role of social media in knowledge management in non-financial organizations. They focus mainly on modernizing the process of exchanging and circulating information within an organization (Ellison et al 2015), improving the process of sharing knowledge within the organization, and creating opportunities to benefit from expert knowledge (Leonardi and Vaast 2017;Majchrzak et al 2013) and sharing information (Mladenović and Krajina 2020). Banks, as financial experts, would fit in well with the last research stream.…”

Section: Social Media In the Banking Sectormentioning

confidence: 99%

Empowering Financial Education by Banks—Social Media as a Modern Channel

Kuchciak

Wiktorowicz

2021

JRFM

View full text Add to dashboard Cite

Financial literacy is extremely important, both from the perspective of the financial well-being of individuals and the stability of the financial market and the whole economy. The more financially literate a bank’s customers are, the more frequently and consciously they use financial products and services. Thus, banks are potentially significant stakeholders in the financial education process. Considering that social media have become the leading channel for communication and relationship building, especially regarding young clients, this channel should also be used by banks to increase financial literacy. The aim of this paper is to assess banks’ involvement in financial education activities through social media. We assume that banks use social media as a modern and attractive channel for improving financial education among social media users. The empirical analysis was conducted using several data sources, including non-financial statements and a unique self-collected dataset that describes the specifics of the most popular social media platforms (like Facebook, Twitter, YouTube, Instagram, GoldenLine, and LinkedIn) in the activities of commercial and cooperative banks in Poland between 2010 and 2019. Descriptive statistical methods and cluster analysis were used. The results show that educational activities provided by banks in Poland differ for each social media channel. Additionally, although financial education topics have become more popular among content published by banks, there is a huge disproportion between cooperative and commercial banks. Generally, banks that are more active on social media (mostly commercial banks) also pay more attention to the financial education context.

show abstract

Knowledge Sharing on Social Media: State of the Art in 2018

Cited by 6 publications

References 55 publications

Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors

Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors

Job satisfaction as a mediator in improving employee performance through talent and knowledge management

Empowering Financial Education by Banks—Social Media as a Modern Channel

Contact Info

Product

Resources

About