INTRODUCTION: Social media is becoming a new tool for developing health knowledge management. However, despite the rapid growth of research in this area, few attempts have been made to review previous research. This study tried to summarize the opportunities and challenges of using social media to managing health knowledge. METHODOLOGY: This article used a narrative approach to collect and review studies. In this review, published documents during 2010–2019 were retrieved by search in the following three electronic scientific databases: Web of Knowledge, PubMed, and Google Scholar search engine using keywords including social media, public health, health knowledge, knowledge management, and health promotion. RESULTS: Social media by overcoming geographical barriers, developing health promotion, facilitating decision-making, and providing public health education has been able to enhancing health awareness and improving health behavior. Doctors' unwillingness to interact with the public, lack of compliance with the principles of medical ethics, users' privacy concerns, and difficulty of managing negative comments are the four challenges to health knowledge management in social media. CONCLUSION: Social media can be a suitable tool for developing health knowledge management processes if medical professional ethics and users' privacy managed properly.

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The aim of this review is to present the social media roles that facilitate knowledge management processes. This paper used a systematic literature review method based on PRISMA guidelines. The literature search was conducted using the following five electronic scientific databases: Web of Knowledge, Science Direct, Emerald, PubMed and Scopus. The search identified 82 selected works and the findings showed that social media facilitates knowledge acquisition by being used as a source of knowledge, facilitating knowledge accessibility and influencing knowledge creation and creating an interactive environment. Social media has created a new dimension of knowledge organisation by evolving knowledge storage, retrieval and classification activities. Social media has developed into a new flexible form of user’s communication by removing knowledge-sharing barriers, and accelerated knowledge sharing, in particular collaborative sharing. Finally, social media facilitates knowledge application activities such as knowledge translation, decision-making, education, problem-solving, team work and research process. The knowledge activities in social media need to be monitored for quality and reliability, and endangerment of ethics, users’ privacy, fake news, false information and negative comments need to be maintained.

PurposeOne of the important processes for success or failure of strategic plans in academic libraries is identifying different dimensions and factors affecting library activities and services. However, more previous studies focusing on strategic planning processes and few research have explored perspectives of academic library managers in factors affecting designed strategic plans. This article aims to identify the common factors affecting the strategic plans in Iranian academic libraries.Design/methodology/approachAfter adopting a qualitative survey design, 28 Iranian academic library managers were interviewed. Purposive snowball sampling method was used to select the libraries’ managers, and the data analysis was done using the thematic analysis method by MAXQDA 10.FindingsThe study revealed three main themes including personal, professional and organizational factors that effect on academic libraries’ strategic plans. Users' expectations and librarians' personality characteristics were identified as two sub-themes for personal factors. In term of professional factors, scientific achievement of libraries and communication skills are the most important factors. Academicals factors, managerial factors and budget alignment are most important organizational factors that affect the Iranian academic libraries’ strategic plans.Originality/valueIranian academic libraries use different approaches for developing their strategic plans. However, by revealing the common affecting factors by academic library managers, the study provides an opportunity for better controlling the academic libraries' strategic plans progresses.

Many libraries are currently facing challenges in obtaining sufficient financial support to continue and develop their services. Libraries around the world employed new strategies for overcoming this issue by adopting various revenue generation and marketing activities. This study is a systematized review conducted on revenue generation methods used in different types of libraries. To identify the relevant studies, two authors independently searched scholarly databases including Medline, Web of Science, Emerald, Science Direct, ERIC, ProQuest, Scopus, LISTA, PubMed Central, and Google Scholar search engine for published articles from 1995 to 2020. Articles were selected based on the inclusion and exclusion criteria. In total, 3461 articles were retrieved from which 56 were included for final analysis. This study identified 10 main categories with 75 sub-categories as different types of revenue generation methods suggested or used by various libraries around the world. Academic and public libraries were mostly reported in the reviewed articles as using different types of revenue generation. The most commonly used methods in libraries for revenue generation were public or governmental financial aid and receiving fees for providing services. The use of social networks, web space, and utilizing e-commerce principles were identified as the newest revenue-generating method, which were being implemented and developed in some public and academic libraries. Budget plays an important role in keeping library resources and services active and up to date. Therefore, discovering new opportunities for marketing and fundraising, as well as showing the value and return on investment of libraries is very important. Adopting and using methods introduced in this paper for revenue generation can help libraries to overcome some of their financial challenges well into the future.

Social media are new tools that can be used for facilitating health information management. However, social media’s benefits and challenges for information documentation have not been identified well. This study sought to identify the benefits and challenges of Instagram to information documentation based on Iranian physicians’ viewpoints. In this qualitative study, a semi-structure interview was administered to 28 Iranian physicians, and data were collected using purposive and snowball sampling method. The data analysis was done using the thematic analysis method by MAXQDA 10. Based on the findings of this study, six benefits for information documentation over Instagram were identified include sharing lessons learned, developing incidental learning, empowering communications, supporting decision-making, managing personal brand and translating knowledge. Also, based on Iranian physicians’ viewpoints, three challenges were found for information documentation in Instagram include ethical and privacy challenges, poor information quality and damaging professional image. Iranian physicians have different attitudes towards using Instagram for information documentation. For control challenges, regulatory and security issues must be addressed to protect physicians’ privacy and more education is required for the health professionals to make them more aware of the nature of using social media.