Abstract:Purpose
This paper aims to explore the potential contributions of social media in supporting tacit knowledge sharing, according to the physicians’ perspectives and experiences.
Design/methodology/approach
Adopting a qualitative survey design, 24 physicians were interviewed. Purposive and snowball sampling were used to select the participants. Thematic analysis approach was used for data analysis.
Findings
The study revealed five major themes and over 20 sub-themes as potential contributions of social media… Show more
“…The substantial number of studies investigated explicit and tacit knowledge sharing combined, while the tacit knowledge received the least attention. Observed negligence toward tacit knowledge presents an outstanding research opportunity, despite some papers emphasizing the importance of tacit knowledge sharing for practicing, socializing, networking or storytelling (Sirous & Watson-Patridge, 2016). Going from a broader category down to content, the nature of the tacit and explicit knowledge in the papers was captured.…”
Section: Findings and Discussionmentioning
confidence: 99%
“…A large quantity and forms of knowledge available (Papadopoulos et al, 2013) puts pressure on employees to filter the knowledge and expertise they are looking for to avoid irrelevancy (Ma & Chan, 2014). Nevertheless, the importance of social media for knowledge sharing has been addressed in numerous papers (Amidi et al, 2017;Edwards et al, 2017;Eschenbrenner & Telaprolu, 2015;Hajli & Hajli, 2013;Ho et al, 2011;Shen & Guangyan, 2017;Sirous & Watson-Patridge, 2016) and it is a relevant topic in the knowledge management practices. The popularity of the concept in the past decade indicates the potential for further research directed at a holistic understanding of knowledge sharing behavior by employees, especially via social media.…”
In the past decade, the importance of social media has increased, especially in knowledge sharing practices. Current massive evolution of computer-mediated communication platforms influenced the ways of how knowledge is managed and shared by individuals. This literature review of published papers in the past decade explores the potential of using social media in knowledge sharing by individuals and, through the mapping of the existing studies, identifies research opportunities for future studies. Primary, tacit and explicit knowledge sharing have been investigated. The findings suggest that there are different ways in which knowledge is shared across social media, but the systematic approach and synthesis is challenging to define. Therefore, there are some open courses of future research that may form the basis for a theoretical framework. The results of the present literature review should increase methodological rigor, and provide the guidelines to academics by identifying research opportunities. They can also serve as a comprehensive collection of findings for knowledge management decision makers.
“…The substantial number of studies investigated explicit and tacit knowledge sharing combined, while the tacit knowledge received the least attention. Observed negligence toward tacit knowledge presents an outstanding research opportunity, despite some papers emphasizing the importance of tacit knowledge sharing for practicing, socializing, networking or storytelling (Sirous & Watson-Patridge, 2016). Going from a broader category down to content, the nature of the tacit and explicit knowledge in the papers was captured.…”
Section: Findings and Discussionmentioning
confidence: 99%
“…A large quantity and forms of knowledge available (Papadopoulos et al, 2013) puts pressure on employees to filter the knowledge and expertise they are looking for to avoid irrelevancy (Ma & Chan, 2014). Nevertheless, the importance of social media for knowledge sharing has been addressed in numerous papers (Amidi et al, 2017;Edwards et al, 2017;Eschenbrenner & Telaprolu, 2015;Hajli & Hajli, 2013;Ho et al, 2011;Shen & Guangyan, 2017;Sirous & Watson-Patridge, 2016) and it is a relevant topic in the knowledge management practices. The popularity of the concept in the past decade indicates the potential for further research directed at a holistic understanding of knowledge sharing behavior by employees, especially via social media.…”
In the past decade, the importance of social media has increased, especially in knowledge sharing practices. Current massive evolution of computer-mediated communication platforms influenced the ways of how knowledge is managed and shared by individuals. This literature review of published papers in the past decade explores the potential of using social media in knowledge sharing by individuals and, through the mapping of the existing studies, identifies research opportunities for future studies. Primary, tacit and explicit knowledge sharing have been investigated. The findings suggest that there are different ways in which knowledge is shared across social media, but the systematic approach and synthesis is challenging to define. Therefore, there are some open courses of future research that may form the basis for a theoretical framework. The results of the present literature review should increase methodological rigor, and provide the guidelines to academics by identifying research opportunities. They can also serve as a comprehensive collection of findings for knowledge management decision makers.
“…', 'Reduce teaching load', 'create time for such activities' and 'free time to focus on information transfer'. Human and social factors should be considered and adequately addressed for tacit knowledge transfer to take place successfully [44].…”
As organisational knowledge is greatly dependant on the tacit knowledge that its employees possess, it is important to pursue strategies that encourage sharing of employees' tacit knowledge. However, tacit knowledge sharing can be better promoted by understanding the barriers and enablers of tacit knowledge transfer. As universities are seen as the flag-bearers of knowledge creation and dissemination, this paper focuses on identifying the barriers and enablers of tacit knowledge transfer in universities. A qualitative research method was utilised for this study in which interviews of academics from four Australian universities were carried out. The reporting of data is based on a structured interpretative approach drawing demonstrative examples from the interview transcripts. The findings suggest that human, social and culture factors are addressed to ensure successful transfer of tacit knowledge. For effective transfer of tacit knowledge, universities need to create conditions that strengthen the enablers and suppress the barriers.
“…Health care is a knowledge industry. With advances in Learning Health Systems (Raths, ), Artificial Intelligence text summarisation (Gambhir & Gupta, ) and social media (Panahi, Watson, & Partridge, ) traditional tasks around evaluating and targeting evidence to update colleagues will progressively become mechanised – releasing time for knowledge specialists to enable tacit knowledge and learning to be shared more effectively and so improve productivity and the quality of care.‘Increasingly, library and knowledge staff will have a greater role as knowledge brokers […] to support NHS staff to find and evaluate the information they need. (Health Education England, , p. 25)’…”
Section: Providing Business Critical Informationmentioning
This article is the fourth in a series on New Directions. The National Health Service is under pressure, challenged to meet the needs of an ageing population, whilst striving to improve standards and ensure decision making is underpinned by evidence. Health Education England is steering a new course for NHS library and knowledge services in England to ensure access to knowledge and evidence for all decision makers. Knowledge for Healthcare calls for service transformation, role redesign, greater coordination and collaboration. To meet user expectations, health libraries must achieve sustainable, affordable access to digital content. Traditional tasks will progressively become mechanised. Alongside supporting learners, NHS librarians and knowledge specialists will take a greater role as knowledge brokers, delivering business critical services. They will support the NHS workforce to signpost patients and the public to high-quality information. There is a need for greater efficiency and effectiveness through greater co-operation and service mergers. Evaluation of service quality will focus more on outcomes, less on counting. These changes require an agile workforce, fit for the future. There is a bright future in which librarians' expertise is used to mobilise evidence, manage and share knowledge, support patients, carers and families, optimise technology and social media and provide a keystone for improved patient care and safety.
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